Harbour recognizes that its success is very much dependent on customer’s satisfaction. Therefore, the company is committed to fulfill its customer’s needs and strive to exceed their expectations, whenever and wherever possible. Harbour will continue to improve its performance in providing the best of services by applying the following principles :
i. To comply with applicable government regulations and other non-regulatory requirements including that of our customers and ISO 9001.
ii. To continually monitor and improve our performance in providing services to our customers and the effectiveness of our quality management system.
iii. To define quality objectives and, whenever possible, quantify targets to reduce customer dissatisfaction and increase our productivity.
iv. To conduct periodical review and evaluation of this quality policy and quality objectives, to ensure its continuing relevance and suitability.
This quality policy is to be communicated, expressed and made available to all employees.
Commitment to Quality
Certified to ISO 9001 : 2015
Management of Shipping Agencies & Freight Forwarding Services
Health, Safety and Environment (HSE)
HEALTH, SAFETY & ENVIRONMENT
Our top priority is to protect the health and safety of our people and public, acting in an ethical and responsible manner, in line with clients’ expectations and contribute to sustainable growth.
HEALTH, SAFETY AND ENVIRONMENT POLICY
Harbour Group of Companies is commited in providing a safe and healthy working environment for its employees and contractors. To achieve this, we must ensure that our operation is designed and implemented within the acceptable risk factors. We would continually improve our HSE performance by applying the following principles :
1. To comply with applicable laws and regulations;
2. Provide adequate training to personnel and other resources necessary to increase health, safety and environmental awareness among employees and contractors;
3. To evaluate HSE performance and to review the objectives for continuous improvement of our operation;
4. To maintain emergency preparedness and response capacity in all levels of the operation in order to reduce the risk of loss of life and damage to property and environment.
CERTIFICATES AWARDED BY DEPARTMENT OF OCCUPATIONAL SAFETY AND HEALTH (DOSH)